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Quickly respond to incidents and learn from them!
High-velocity teams can be unlocked with Jira Service Management.
Customize your service portal.
Jira Service Management has the capabilities you need to unlock your team’s potential, whether you’re just getting started or looking to transition to a more quick, flexible Service Management solution.
Request Management
To ensure that your staff and clients receive the assistance they require quickly, manage work across teams using a single platform.
Incident Management
To quickly respond to, address, and continually learn from events, bring your development and IT operations teams together.
Problem Management
To lessen the effects of incidents, group occurrences to problems, fast-track root cause analysis, and keep track of workarounds.
Change Management
Give your IT operations teams more detailed contextual information about changes resulting from the use of software development tools so they can decide more wisely and take fewer risks.
Asset Management
Store assets to track ownership and lifecycles, manage inventories effectively, and cut expenses.
Knowledge Management
Boost team cooperation while enabling self-service, rerouting more inquiries, and managing knowledge articles.
Your customer service portals and requests may easily incorporate smart forms.
Without using any code or custom data, create dynamic forms and checklists in Jira Service Management.
With our robust API, accelerate the management of your services.
Utilize Jira Service Management Connect to connect to your preferred software programs. Our REST API and open platform enable you to create unique add-ons that will enhance your service desk.
Service Management on-the-go
You can rapidly submit, approve, and resolve issues from anywhere using the Jira Service Management mobile app.
